Terms and Conditions

1. Acceptance of Terms

By accessing and using SehatMind ("the Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

2. Service Description

SehatMind provides:

• Online Mental Health Assessments: Self-assessment tools for educational purposes
• Mood Tracking: Personal mood monitoring features
• Wellness Activities: Self-help resources and exercises
• Professional Consultation Booking: Platform to connect with licensed mental health professionals
• Educational Content: Articles, tips, and resources about mental health

3. Professional Services & Session Booking

3.1 Platform Role

SehatMind acts as a platform connecting users with licensed mental health professionals ("Therapists"). We do not:

• Employ the Therapists listed on our platform
• Guarantee specific therapeutic outcomes
• Provide medical advice or diagnosis through the platform itself
• Interfere with the professional judgment of Therapists

3.2 Professional Verification

We verify the credentials of all Therapists on our platform, including:

• Valid license to practice in Pakistan (PMDC/PMC registration)
• Professional qualifications and certifications
• Background checks where applicable

However, we cannot guarantee the effectiveness of treatment or the accuracy of information provided by Therapists.

3.3 User Responsibilities

When booking sessions, you agree to:

• Provide accurate information about your condition
• Attend sessions punctually
• Make payments as agreed
• Follow the Therapist's professional advice
• Inform your Therapist about any pre-existing conditions

4. Legal Disclaimers & Limitations

4.1 No Medical Advice

The content on SehatMind is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or qualified mental health provider with any questions you may have regarding a medical condition.

4.2 Emergency Situations

If you are experiencing a mental health emergency:

• Call 1122 (Pakistan Emergency Services)
• Go to the nearest hospital emergency room
• Contact a crisis helpline immediately

DO NOT rely on online platforms for emergency care.

4.3 Platform Availability

We do not guarantee uninterrupted access to our services. The platform may be temporarily unavailable for maintenance or due to technical issues beyond our control.

5. User Responsibilities

5.1 Accurate Information

You must provide accurate, current, and complete information during registration and when using our services.

5.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5.3 Prohibited Activities

You agree NOT to:

• Use the platform for illegal purposes
• Impersonate any person or entity
• Harass, threaten, or harm other users or professionals
• Share inappropriate or harmful content
• Attempt to hack or disrupt platform services
• Use automated systems to access the platform

6. Intellectual Property

All content on SehatMind, including text, graphics, logos, tests, and software, is our property or the property of our licensors and is protected by Pakistani and international copyright laws.

You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks without authorization
• Reverse engineer our platform or tests

7. Payments and Refunds

7.1 Session Payments

Payment for professional sessions must be made in advance through our secure payment gateway. We accept payments via:

• Credit/Debit Cards
• Bank Transfers
• Mobile Wallets (Easypaisa, JazzCash)

7.2 Refund Policy

Refunds are available under the following conditions:

• Cancellation at least 24 hours before session: Full refund
• Cancellation less than 24 hours before session: 50% refund
• No-show without cancellation: No refund
• Therapist cancellation: Full refund or rescheduling

8. Privacy and Data Protection

We protect your personal information in accordance with our Privacy Policy and applicable Pakistani laws. However:

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Pakistan.

9.1 Dispute Resolution

In case of any dispute:

1. Contact our support team for resolution
2. If unresolved, mediation will be attempted
3. As a last resort, legal proceedings may be initiated in Pakistani courts

10. Amendments to Terms

We reserve the right to modify these Terms at any time. Continued use of the platform after changes constitutes acceptance of the new Terms.

We will notify users of significant changes via:

• Email notification
• Platform announcements
• Updated date on this page

11. Contact Information

For questions about these Terms:

• Email: legal@sehatmind.com
• Phone: +92 308 6000087 (Business Hours: 9 AM - 5 PM PKT)
• Address: [Your Business Address in Pakistan]