Live Support Medical & Legal Disclaimer - SehatMind

Medical & Legal Disclaimer

Critical information about the limitations of our services

READ THIS DISCLAIMER CAREFULLY BEFORE USING OUR SERVICES

This disclaimer contains important legal and medical information about the limitations of SehatMind's services. By using our platform, you acknowledge and accept all terms stated herein.

IN CASE OF EMERGENCY

If you are experiencing a mental health crisis or having suicidal thoughts:

CALL 1122 SehatMind Emergency

1. Medical Disclaimer

1.1 Not Medical Advice

The information and services provided by SehatMind are for informational and self-assessment purposes only and are NOT a substitute for professional medical advice, diagnosis, or treatment.

What We Are NOT:
  • ❌ NOT a medical provider - We do not provide medical diagnoses
  • ❌ NOT a crisis hotline - We cannot provide emergency services
  • ❌ NOT a replacement for therapy - Our assessments supplement, not replace, professional care
  • ❌ NOT a prescription service - We cannot prescribe medication

1.2 Online Assessments

Our online mental health tests are:

  • Screening tools only - Not diagnostic instruments
  • For educational purposes - To increase mental health awareness
  • Self-reported data - Based on your subjective responses
  • Not clinically validated - Should not be used for self-diagnosis

1.3 Professional Sessions

When you book sessions with therapists through our platform:

  • Therapists are independent practitioners
  • SehatMind is a booking platform only
  • We do not guarantee specific outcomes
  • Therapy results vary by individual

2. Legal Disclaimer & Limitation of Liability

CRITICAL LEGAL NOTICE

SehatMind, its owners, employees, affiliates, and partners shall not be held liable for any damages, losses, or injuries resulting from the use or inability to use our services, including but not limited to:

2.1 Limitation of Liability

We are NOT responsible for:

  • Any medical decisions made based on our content
  • The quality or effectiveness of therapy sessions
  • Professional negligence by independent therapists
  • User actions taken based on platform information
  • Technical issues or service interruptions
  • Data breaches beyond reasonable control
Governing Law (Pakistan)

This disclaimer is governed by and construed in accordance with the laws of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts of Pakistan.

3. User Responsibilities

3.1 Accurate Information

You are responsible for:

  • Providing accurate and truthful information
  • Disclosing pre-existing medical conditions
  • Informing therapists of medications being taken
  • Reporting any adverse reactions immediately

3.2 Risk Acknowledgment

You acknowledge and accept that:

  • Mental health treatment carries inherent risks
  • Online therapy has limitations compared to in-person sessions
  • Progress may be slower or different than expected
  • Not all conditions can be treated online

4. Platform Limitations

4.1 Technical Limitations

Our platform may have the following limitations:

  • Internet connectivity requirements
  • Device compatibility issues
  • Scheduled maintenance downtimes
  • Geographical restrictions in some areas

4.2 Service Limitations

We cannot provide:

  • 24/7 crisis intervention
  • In-person emergency response
  • Hospital admissions
  • Medication management
  • Court-ordered evaluations

5. Third-Party Services

5.1 External Links

Our platform may contain links to third-party websites. We:

  • Do not control third-party content
  • Are not responsible for their practices
  • Do not endorse their services
  • Recommend reviewing their policies separately

5.2 Partner Professionals

Therapists on our platform are:

  • Independent contractors, not employees
  • Responsible for their own malpractice insurance
  • Bound by their professional ethics and regulations
  • Individually licensed in Pakistan (PMDC/PMC)

6. Consent & Acknowledgment

BY USING SEHATMIND, YOU CONFIRM THAT:

  • ✅ You have read and understood this disclaimer
  • ✅ You acknowledge the limitations of our services
  • ✅ You accept all risks associated with using our platform
  • ✅ You will seek emergency care when needed
  • ✅ You are 18+ years or have parental consent

6.1 Withdrawal of Consent

You may withdraw consent by:

  • Ceasing to use our platform
  • Deleting your account
  • Contacting us to remove your data

Withdrawal does not affect the legality of prior consent.

7. Updates & Contact Information

7.1 Updates to Disclaimer

We may update this disclaimer periodically. Continued use after changes constitutes acceptance.

7.2 Questions & Concerns

For questions about this disclaimer:

  • Email: legal@sehatmind.com
  • Phone: +92 308 6000087 (Legal Department)
  • Address: [Your Business Address], Pakistan

Acknowledgment of Understanding

I have read, understood, and agree to all terms in this Medical & Legal Disclaimer.

Do Not Agree

Last Updated: March 01, 2026

This disclaimer complies with Pakistani medical and consumer protection regulations.